Shipping policy

SHIPPING POLICY

We are committed to ensuring you receive your order as soon as possible, undamaged and in completed order. To ensure this, we use Australia Post for reliable delivery and tracking of all our orders.

• We will email you your tracking number after the order has been posted. Please note that tracking details may take up to 24hrs to update once AusPost receives your order details.
• Customers are responsible for providing accurate and complete shipping information. We do not take responsibility for lost, returned or delayed orders due to incorrect or insufficient shipping details.
• We aim to post all orders on the day the order has been placed, but your order is placed outside business hours we'll post it the following business day. All shipping times are estimates only. While we do our best to ensure all orders are shipped within the advertised timeframe, we do not take responsibility for delays caused by external circumstances such as extreme weather, public holidays, incorrect shipping details, property access or those caused by shipping carriers.
• Shipping charges are not refundable.
• We reserve the right to ship your order on a Carrier not advertised on our site where doing so allows for better service and tracking.
• We do not ship outside of Australia, sorry folks!
• If you are not available to receive delivery of your order, your parcel will be redirected to your nearest AusPost collection office and a collection slip and/or notification email will be provided to you. Please note, you will be required to collect your parcel within 10 days of receiving notice or your parcel will be returned to our warehouse and additional postage charges may be incurred.
• Please keep track of your delivery through the AusPost website or AusPost App as there are a number of options for redirecting your parcel if you will be unavailable to receive it.

• An additional shipping charge will be incurred for any orders returned to us due to incorrect postage details or failure to collect.