Refund policy

The Tiv's Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return if we are at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or The Tivoli has breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer.

Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as:

- Within its use by or best before date.
- Packaging is not damaged and in original condition.
- No heat damage (beer, red wine etc).
- All pack size variants are ranged to the store.

You agree that you cannot change or cancel an order after it has been placed. If you need to contact The Tiv regarding an order once placed, please give us a call on 3852 1711.